Refund Policy

How to submit a return or exchange request

• Read the below return and exchange policies.
• Log into your account.
• Click order you want to submit the return for.
• If your order has more than one item, select the items you would like to return.
• Click "Request Return".

Recommendation: We recommend using a trackable shipping service or purchasing shipping insurance as we can not guarantee we will receive your returned item.

Refund application: Any refund will automatically be applied to the original credit card or method of payment. There is often some processing time before a refund is posted.

Returns

• Return window: 30-day return window.
• Shipping costs: Customer is responsible for return shipping costs.
• Restocking fee: Approved returns are subject to 10% restocking fee + our shipping cost.
• Ineligible items: Sale items, promotional items, clearance items are not eligible.
• Non-returnable items: Certain items, as indicated on the item listing, are not returnable.
• Giveaway policy: No refunds will be provided for orders purchased during a giveaways once a winner has been announced.
• Condition of items: Items must be unwashed and unworn. We reserve the right to refuse a refund if the items have any sign of wear, alteration, misuse, or damage. This includes items appearing worn, with makeup or deodorant stains, smelling of fragrances or odors, or with animal hair.

Exchange

• Size exchange: If you would like a different size than ordered, return shipping is the responsibility of the customer and subject to availability.
• Shipping costs: Customer is responsible for return shipping costs.
• Exchange limit: Item(s) may be exchanged on an order once.
• International exchanges: No international exchanges.
• Price differences: Any price differences between sizes will be invoiced to the customer.
• How to exchange: Open a refund request as outlined above, specify the item you would like in exchange.

Order Returned to Sender (RTS)

Incorrect address (customer error): For items returned by the mail carrier: If an incorrect address was entered by the customer, email afters.market@gmail.com immediately. If a package is sent with an incorrect address entered by the customer, we will email you, per our discretion we may issue a refund minus 10% restocking fee or the customer may pay the shipping fees to resend the package.

No response from customer: If the customer does not respond to our method of contact within 5 business days, a refund will be issued with a 10% deduction for a restocking fee.